New Patients Inc
More Patients. Measurable Results. One Partner.
35 years of dental marketing expertise, now with AI that answers your calls 24/7 and call tracking that shows you what your marketing produces.
Part 1: Why NPI
Dental Marketing Is All We Do. It's All We've Ever Done.
Since 1989, NPI has worked exclusively with dental practices. Not healthcare broadly. Not small businesses generally. Dentistry.
That focus compounds over 35 years.
We know how patients choose a dentist. We understand the lifetime value of a new patient relationship and what it takes to earn one. We’ve tested every marketing channel that’s come along – Yellow Pages, websites, SEO, paid search, social media, direct mail – and we know which ones actually fill chairs.
We’ve navigated compliance requirements, insurance questions, and the specific psychology of dental patients. We’ve seen what works in small towns and competitive metros, for solo practitioners and multi-location groups.
Other agencies learn your industry while you pay them. We’ve been in yours for three and a half decades.
35 Years of Partnerships That Work
We’ve never believed in doing everything ourselves. We believe in assembling the right pieces.
Over the years, we’ve built relationships with the best partners in the industry – technology providers, media specialists, software platforms. Each one chosen because they solve a specific problem better than anyone else.
Our job is putting them together in a way that actually grows your practice. Strategy. Execution. Accountability. One partner who owns the outcome.
That’s how we’ve always operated. And it’s led us to something that changes what’s possible.
Part 2: How This Partnership Changes Things
We Could Drive Patients to Your Phone. We Couldn't Make Sure Someone Answered.
For 35 years, we’ve helped practices attract the right patients. We’ve driven calls, clicks, and interest. The marketing worked.
But here’s what we couldn’t control: what happened when that patient actually called.
Did someone answer? Or did it ring five times and hit voicemail?
During the lunch rush, when your front desk is checking in patients and verifying insurance, did that new patient call go to hold? Did they hang up?
At 6 PM, when your ad convinced someone to finally deal with that toothache, was anyone there to book them?
We could measure some of this. We could show you the missed calls. But we couldn’t fix it.
And the other piece: we could track clicks, calls, and leads. But connecting marketing to the patients it actually produced? That connection stayed fuzzy.
These two gaps – answering calls around the clock and seeing what marketing really produces – were the pieces we couldn’t solve on our own.
Now Calls Get Answered Around the Clock. And You See Which Marketing Brings Patients In.
Our partnership with Yobi completes the picture.
Kate, your AI voice receptionist, answers calls to your practice.
24 hours a day. 7 days a week. She sounds human. She knows dentistry. She books appointments on the spot.
The 9 PM caller? Booked for Tuesday before she hangs up.
The lunch rush overflow? Handled without anyone waiting on hold.
The Saturday morning emergency? Triaged and scheduled.
Kate doesn’t take messages. Kate captures patients.
Marketing Buddy AI shows you what your marketing actually produces.
Not clicks. Not impressions. Calls tagged by source.
Which campaigns drive calls that become appointments? Which ones generate interest that goes nowhere?
You’ll see the connection between your marketing spend and your schedule. The black box opens.
This Is What's Been Slipping Through
- 35-38% of calls go unanswered
- 80% are appointment requests
- 65% are new patients
- $2.1K-$22K lifetime value per patient
- $4K-$7K average monthly loss
Your marketing might be working exactly as it should. But if calls aren’t getting answered and you can’t see what’s producing real value, you’re flying blind.
Now you don’t have to.
Marketing That Connects to Your Schedule
Kate - Calls Answered 24/7
24/7 AI voice receptionist that sounds human, knows dentistry, and books appointments in real-time. No voicemail. No hold music. Fewer missed opportunities.
Marketing Buddy AI - Calls Tagged by Source
See which marketing produces patients, not just clicks. Every tracked call is tagged with the campaign behind it. Know what’s working.
Online Scheduling
For patients who prefer to book digitally. Another capture point, another way to turn interest into appointments.
Review Solicitation
Happy patients become online reviews automatically. Your reputation builds without your team remembering to ask.
35 Years of Dental Marketing Expertise
Strategy, execution, and accountability from a team that’s been doing this since 1989. Not learning on your dime.
You Have Options. Here's Why Practices Choose Us.
vs. Practice Software (Weave, etc.)
They sell software. We deliver patients.
Software gives you tools to manage. Tools don’t answer your phone at 7 PM. Tools don’t generate the calls in the first place. Tools don’t track which marketing actually produces patients.
The NPI Difference: We’re not a platform you learn. We’re a partner who delivers.
vs. Other Marketing Agencies
They stop at the click. We own the result.
Good agencies drive interest. But their job usually ends when someone picks up the phone. What happens next – whether the call gets answered, whether it becomes an appointment – isn’t their problem.
The NPI Difference: We’re not a platform you learn. We’re a partner who delivers.
vs. AI Reception Services
They answer calls. We grow practices.
AI reception by itself solves one problem. It doesn’t generate the calls. It doesn’t track where they come from. It’s a piece without the puzzle.
The NPI Difference: Kate is part of 35 years of dental marketing expertise. Everything connected.
vs. Answering Services
They take messages. Kate books appointments.
Answering services write down a name and number. You call back tomorrow. By then, the patient booked somewhere else.
The NPI Difference: Kate handles it in real-time. The caller hangs up with a confirmed appointment.
| Alternative | What’s Missing | With NPI |
|---|---|---|
| Practice software | Tools to manage, not results delivered | Complete service, Kate answering calls |
| Marketing agencies | Visibility ends at the click | Full transparency from click to chair |
| AI-only solutions | Answering without marketing | Marketing + capture + call tracking |
| Answering services | Messages, not appointments | Real-time booking, real-time capture |
Marketing as a Complete Service
For practices that want to know – really know – whether their marketing is working:
NPI is dental marketing as a complete service.
35 years of expertise generating patients. Kate answering calls 24/7. Marketing Buddy AI tagging every call by source. Complete visibility from your marketing spend to your schedule.
One partner. Full accountability. Results you can measure.
What We Are
- Dental marketing experts since 1989
- A partner, not a platform
- AI that answers calls 24/7 and books appointments
- Tracking that tags calls by source, not just clicks
- One point of accountability for results
What We Are Not
- A tech company learning dentistry
- Marketing that ends when someone calls
- Software you manage yourself
- An answering service that takes messages
See What Your Marketing Actually Produces
Most practices can tell you their marketing spend. Few can tell you what it produces.
We start by showing you: where calls are going unanswered, which marketing drives calls and patients, and what’s slipping through the cracks.
No commitment. No pressure. Just clarity.
15 minutes. Real numbers. See exactly where you stand.
Common Questions
Why NPI over a local marketing agency?
Most agencies serve many industries and apply general tactics to your situation. We’ve worked exclusively with dental practices since 1989. We know patient psychology, competitive dynamics, compliance requirements. And we don’t stop at generating interest – Kate answers calls 24/7, Marketing Buddy AI tags them by source. You see the complete picture.
What makes Kate different from other AI receptionists?
Kate is part of a complete system. Other AI services answer calls – that’s it. Kate answers calls backed by 35 years of dental marketing expertise that generates those calls, plus tracking that shows where each call came from. Everything connected.
How fast will I see results?
Kate starts answering calls immediately. Most practices notice the difference in after-hours capture within the first week. Call-source visibility starts from day one with Marketing Buddy AI. Measurable improvements in patient acquisition typically emerge within the first 60-90 days.
What if I already have a marketing agency?
We can work alongside existing marketing or replace it – your choice. Many practices add Kate and Marketing Buddy AI first. Once they see what their current marketing actually produces, priorities often shift.
How much does it cost?
Pricing depends on practice size, current marketing needs, and which services you need. We start with a free practice analysis that shows you where you stand. From there, we recommend what makes sense for your situation.
35 Years of Expertise. The Right Technology. Your Growth.
We’ve spent decades helping practices like yours grow. Now, with the right technology partnership, we can answer your calls around the clock and show you what your marketing produces. No more wondering if it’s working. Fewer patients lost to voicemail. Less guessing about what works. One partner who owns the outcome. Let’s talk about your practice.
See where you stand. No commitment required.